Have a question or need help with your purchase? We're here.
Email us at hello@charmandgrit.com and we'll respond within 48 hours on business days.
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How do I access my purchases?
When you purchase your first product, you'll create an account with an email and password at checkout. Your purchased products are stored in your personal library, so you can sign in anytime and pick up where you left off. There are no membership fees or recurring subscriptions.
After your purchase is confirmed, you'll receive an email from hello@charmandgrit.com with a link to access your content. Click the link, sign in with your account credentials, and you're in. Your content is available online 24/7 — no downloads required.
I didn't receive a confirmation email. What should I do?
Check your spam or junk folder first — confirmation emails occasionally land there. If it's not there, give it about 15 minutes (emails can be delayed for a variety of reasons). If it still hasn't arrived, email us at hello@charmandgrit.com with the name and email address used at checkout and we'll sort it out.
I forgot my password. How do I reset it?
Go to the sign-in page and click "Forgot your password?" You'll receive a reset link by email. If you don't receive it within several minutes, check your spam folder. If it's not there, email us directly.
Can I access my content on mobile?
Yes. All Charm & Grit content is online and accessible from any device — desktop, tablet, or mobile — through your browser. No app required.
Can I share my account with someone else?
No. Accounts and product licenses are for individual use only. Sharing sign-in credentials is a violation of our Terms & Conditions and may result in account suspension.
How do I update my email address or account details?
You can update your email directly from your account dashboard. If you're having difficulty, email us at hello@charmandgrit.com with 1) the email address you want to remove, and 2) the new email you want to use. We'll update it for you.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Amazon Pay, and Link. All payments are processed securely through Stripe.
Will I be charged again after my purchase?
No. All current Charm & Grit products are one-time purchases. There are no subscriptions, recurring charges, or automatic renewals.
I think I was charged incorrectly. What do I do?
Email us at hello@charmandgrit.com with your order details and we'll investigate immediately. Please contact us before initiating a dispute with your bank — billing errors are rare but we fix them quickly when they happen.
A page isn't loading or something looks broken. What should I do?
Try refreshing the page first, then clearing your browser cache. If the issue persists, try a different browser or device. If none of that works, email us at hello@charmandgrit.com with a description of the issue and, if possible, a screenshot.
I can sign in but can't access my content. What's happening?
This is usually an account access issue that we can fix quickly. Email us at hello@charmandgrit.com with the email address used at checkout and we'll restore access promptly.
What is Charm & Grit?
Charm & Grit is a growing online library of practical guides, courses, cue cards, worksheets, and other resources that decode the unspoken rules of work, relationships, and everyday life.
Purchase only the products that are relevant to you, then access them anytime through your secure personal library.
Think of it as your go-to resource for the moments that don't come with instructions.
Do I need a membership?
No. Charm & Grit is not a membership or subscription.
When you purchase your first product, you'll create an email and password at checkout that gives you access to your secure personal library. Future purchases are automatically added to your library, so everything you've bought is available in one place whenever you need it. There are no monthly fees, downloads, or apps required.
Is there a community, forum, or group coaching?
No. Charm & Grit is designed for independent, self-paced learning. There are no discussion forums, online communities, or scheduled group meetings.
You'll have immediate access to your purchased resources whenever you need them, from your computer, tablet, or phone.
What is the Square Peg Collection?
The Square Peg Collection is our full product range — cue cards, mini-guides, worksheets, cheat sheets, and more — built around the workplace and social moments that trip most people up. Buy what you need and it lives in your personal library, ready whenever you need it. We're always adding to the Collection, so check back often.
What is The Square Peg Brief?
The Square Peg Brief is a free twice-monthly dispatch decoding the unspoken rules of work and social life — create your account once, read online anytime, every issue archived. No app required. You can subscribe at the point of purchase or independently through the site.
How do I unsubscribe from The Brief?
Use the unsubscribe link at the bottom of any issue. You'll be removed immediately. Unsubscribing from The Brief does not affect your product access.
What is The Shift?
The Shift is a standalone Charm & Grit program built specifically for deep specialists — people who built their careers by going deep in one field rather than broad (software engineers and developers, specialty marketers, architects, paralegals, pharmacy techs, etc.).
AI is disrupting how that expertise gets used and valued, and most specialists were never briefed on what that shift actually looks like or what to do about it. The Shift decodes it directly, the same way Charm & Grit decodes the unspoken rules everywhere else.
Can I purchase The Shift through Charm & Grit?
Yes. The Shift has its own checkout, separate from the Square Peg Collection, but you can find it and purchase it directly from the Charm & Grit website.
Didn't find what you were looking for?
Email us at hello@charmandgrit.com. We respond within 48 hours on business days.